At Hotel Norling, we strive to provide our guests with a pleasant and enjoyable experience. We understand that sometimes plans change, and you may need to cancel or modify your reservation. This Return and Cancellation Policy outlines the terms and conditions for cancellations, modifications, and refunds.

​

Cancellation Policy

1. *Standard Reservations*:
   - *Cancellation Deadline*: Cancellations must be made at least 7 days prior to the scheduled check-in date to avoid any cancellation fees.
   - *Cancellation Fee*: If you cancel within 7 days of the scheduled check-in date, a cancellation fee of 50% will apply.
   - *No-Show*: If you do not arrive on the scheduled check-in date and do not cancel your reservation, the full booking amount will be charged.

2. *Non-Refundable Reservations*:
   - These reservations are offered at a discounted rate and are non-refundable. If you cancel, modify, or do not show up, the full amount will be charged.

3. *Special Offers and Packages*:
   - Cancellation terms for special offers and packages may vary. Please refer to the specific terms and conditions associated with the offer or package at the time of booking.

 

Modification Policy

1. *Modifications*:
   - Modifications to your reservation (such as changes to the check-in date, check-out date, or room type) must be made at least 15 days prior to the scheduled check-in date. All modifications are subject to availability and may incur additional charges.

 

Refund Policy

1. *Refund Eligibility*:
   - Refunds are only issued for cancellations made within the specified cancellation period. If you cancel within the allowed timeframe, we will process your refund within 10 business days.
   - Refunds will be credited to the original payment method used at the time of booking.

2. *Non-Refundable Rates*:
   - Reservations booked under non-refundable rates are not eligible for refunds under any circumstances.

 

Contact Us
If you have any questions or need further assistance regarding our Return and Cancellation Policy, please contact us.